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roverheu.ctk roverheu.ctk

1 reviews | Active since Dec 2016

13 Dec 2016, 18:58

Samsung S7 Edge NOT waterproof = FALSE ADVERTISING.

<p>Good Day, </p> <p>I am TERRIBLY UPSET with Samsung. I am currently on my vacation, and use my phone every second for business and personal use. The photo experience of the S7 Edge is magnificent, BUT, i decided to up my photography experience with the "waterproof"idea, and took ONE photo underwater. Well, i do not have a phone anymore as it can not charge anymore. So my rest of my holiday, i need to be without a phone, no photos to capture memories, and clients cant get in touch with me. It's SHOCKING!!!!!!!!!!! I am very ****ed off with the fact that you abuse this "waterproof" part to up your sales, and after only one pic underwater, I AM PHONELESS!!!! Best you treat this as urgent!!! As your service repair centre in Cape Town is also up to **** in Century City Park.</p>

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Replies (1)
Samsung South Africa
Samsung South Africa's reply14 Dec 2016, 11:50
Official

Hi Reinhardt.


This is to acknowledge receipt of your complaint.
Kindly note the query is currently escalated to our Voice of customer team under reference number:***

A senior customer service executive will contact you with further discussions on this matter.


Regards,
Samsung Team