1 reviews | Active since Dec 2016
Samsung S7 Edge NOT waterproof = FALSE ADVERTISING.
<p>Good Day, </p> <p>I am TERRIBLY UPSET with Samsung. I am currently on my vacation, and use my phone every second for business and personal use. The photo experience of the S7 Edge is magnificent, BUT, i decided to up my photography experience with the "waterproof"idea, and took ONE photo underwater. Well, i do not have a phone anymore as it can not charge anymore. So my rest of my holiday, i need to be without a phone, no photos to capture memories, and clients cant get in touch with me. It's SHOCKING!!!!!!!!!!! I am very ****ed off with the fact that you abuse this "waterproof" part to up your sales, and after only one pic underwater, I AM PHONELESS!!!! Best you treat this as urgent!!! As your service repair centre in Cape Town is also up to **** in Century City Park.</p>
Hi Reinhardt.
This is to acknowledge receipt of your complaint.
Kindly note the query is currently escalated to our Voice of customer team under reference number:***
A senior customer service executive will contact you with further discussions on this matter.
Regards,
Samsung Team
Hi Reinhardt.
This is to acknowledge receipt of your complaint.
Kindly note the query is currently escalated to our Voice of customer team under reference number:***
A senior customer service executive will contact you with further discussions on this matter.
Regards,
Samsung Team
