Samsung S7 Edge ADH repair.

Item: Samsung South Africa
Rating: 2
Author: kenneth K

I took my phone into a repair center to have the screen replaced as per my ADH agreement. They found a fault on my main camera and are now wanting R1580 to repair the camera before they repair the screen. I was then told to go and read the terms and conditions of the ADH repair, which I did at http://www.samsung.com/za/support/ADH.html and did not find any relevent information. My camera did have an intermittend fault but I learnt to live with it by switching the phone off and on again. The said phone is 10 months and 6 days old. Please advise my way forward as the screen should be replaced as per the agreement. It was never mentioned that they would not repair the screen if there is another fault, all I was asked is if I would like to pay for a backup.

Helpful (0)

Replies (1)

kenneth K's updateReviewer Update

10 Apr 2018, 10:30

Thanks to Shaun at Samsung for responding to my review, but as for your management team that I requested to contact me they have just shot themselves in the foot. I am totally disgusted in the fact that they have not contacted me at all. it has been two months since I logged my issue and besides Shaun's telephonic discussion I received a call from a lady wanting to make sure that my issue was sorted out and my reply was that management was going to contact, that was on the 7th of March. It's almost time to upgrade and I am surely going to think twice about Samsung and there "service"...

kenneth K's update10 Apr 2018, 10:30

Reviewer Update