1 reviews | Active since Feb 2017
Samsung S7 cant make or receive calls
<p>I recently bought a brand new samsung s7 on a mtn contract. I have never been so frustrated with a cellphone.</p> <p> </p> <p>The phone losers network a few times a day. All my received calls automatically goes to voicemail. (I am based in Sandton, so there is definitely good cellphone signal).</p> <p> </p> <p>The only way to correct the problem is to restart the phone. I have sent the phone back to Samsung for repairs (through MTN). I was told that Samsung did change something on my phone, and that it should be fixed up. . . But the issue has continued.</p> <p> </p> <p>I have to restart the phone at least 3 times everyday.</p> <p> </p> <p>I am tired of going again an again to fix up this phone. Definitely not something you would expect from a leading cellphone company's flagship phone. . . maybe thats why Apple overtook Samsung in sales in quarter 4 of 2016.</p>
This is to acknowledge receipt of your complaint.
Kindly note your query has been escalated to our Voice of customer team under reference number: ***.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA
This is to acknowledge receipt of your complaint.
Kindly note your query has been escalated to our Voice of customer team under reference number: ***.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA
