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ridw R

1 reviews | Active since Feb 2017

03 Feb 2017, 11:39

Samsung S7 cant make or receive calls

<p>I recently bought a brand new samsung s7 on a mtn contract. I have never been so frustrated with a cellphone.</p> <p> </p> <p>The phone losers network a few times a day. All my received calls automatically goes to voicemail. (I am based in Sandton, so there is definitely good cellphone signal).</p> <p> </p> <p>The only way to correct the problem is to restart the phone. I have sent the phone back to Samsung for repairs (through MTN). I was told that Samsung did change something on my phone, and that it should be fixed up. . . But the issue has continued.</p> <p> </p> <p>I have to restart the phone at least 3 times everyday.</p> <p> </p> <p>I am tired of going again an again to fix up this phone. Definitely not something you would expect from a leading cellphone company's flagship phone. . . maybe thats why Apple overtook Samsung in sales in quarter 4 of 2016.</p>

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Replies (1)
Samsung South Africa
Samsung South Africa's reply03 Feb 2017, 16:21
Official

This is to acknowledge receipt of your complaint.

Kindly note your query has been escalated to our Voice of customer team under reference number: ***.

A senior customer service executive will contact you with further advise on this matter.

Regards,

SamsungSA