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danielbecker D

1 reviews | Active since May 2016

16 May 2016, 18:25

Samsung S6 *******

<p>I have had countless issues with my new Samsung s6. I upgraded my contract in January had my new phone for only 3 days and already had issues, battery drained extremly quickly, wouldnt charge. Took it back to my service provider and demanded a new Samsung s6. After two month i finally received my new S6. However I have not been happy. I have no apps running in the backround, I have restricted backround data, I have optimisation on every app, and still by 12.30 each day I have about 35% battery left and all i have used my phone for is a couple watsapp messages. Now today I experienced no different: battery drained really quickly, but then my phone decided that it would no longer read my thumb print and asked for a backup password that I have never set up. I used up my 20 attemps and selected to sign in with my gmail account and the phone wont axcept my password. My wife and I have always had the fun argument of which phone is better the Iphone or Samsung and Iv always routed for Samsung, im now beginning to think that the Iphone is the best phone infact i think any other brand of phone is better. I have looked online and it seems that countless people have had the same issues with the S6 that I am now experiencing. Personally i think that this is really poor coming from such a brand as Samsung.</p>

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Replies (1)
Samsung South Africa
Samsung South Africa's reply18 May 2016, 09:33
Official

Hi Daniel,

This is to acknowledge the receipt of your complaint.

Kindly note that the query is currently escalated to our Voice of customer team under reference number: ***

A senior customer service execute will contact you with further discussions on this matter.

Regards,

Samsung Team.