Samsung s6 POP nightmare

<p>I have a samsung s6 which had a severe cracked screen and luckly enough my phone is still less than a year and i qualify for the free screen repair...unfortunetely proof of purchase i can not locate it but i still have the box. then i went to my service provider the samsung store in galleria to get a reprint for my proof of purchase however the POP that was given to me doesn't have an IME number of the phone and the samsung smart care needs a POP with the IME number they dont need the box which i have. My phone was handed in on the 19/05/17 and i have been trying to locate this POP with the IME number with no luck, until getting a reply from Neal @ Samsung Galleria on the 06/07/17 that i must liase with Samantha Hartbest from the finrite insurance she will issue me with the accurate POP. when i call finrite samantha does not work for the company anymore nor can they issue a POP as the POP i can only get it from the store where i have bought my phone. i went back to inform Neal @ the samsung store that i am not getting any joy can he cascade this matter i am having to his regional manager or anything else...but stil i am not getting any joy. i am very frustrated aggitated and fuming becuase of this. I am being told that i must call the head office of samsung from the 19/05/17 till today why am i being pushed all over. all my life i have been a samsung customer and i regret it becuase i do not understand why is it so hard to get a POP. i am tired of dealing with unproffessional people from store level now all i need is my phone to be fixed and back to me.</p>