Samsung S6 - Overheating, freezing & switching off

Hi Nolundi / Chris,<br> <br> I am utterly disgusted in the service I have received from Samsung. <br> <br> I've always believed in Samsung products, but this R15000 Samsung S6 is really not what I expected. <br> <br> We as consumers are made to believe how amazing this phone is and how it's a benefit to our lifestyle, however you guys don't voice all the come backs you have and all the problems and bugs you have with the S6.<br> <br> I've had issues with my phone since October/November 2015. The same issues could not be fixed, even after replacing the main board of the device.<br> <br> In Mid-December 2015 I was told by the manager Chris Bolton that a new device was approved under the multiple repair process and in 14 days I should get a new device.<br> I requested a loan phone during this period, none was available.<br> <br> Today is the 24 January 2016 and I'm told again Samsung is waiting on approval. This is totally unacceptable. <br> Samsung needs to get their processes in place how to deal with the situation and not at the consumers expense.<br> <br> If and when I receive my new Samsung S6, I have no faith that I won't have any issues.<br> <br> I expect to get constructive feedback from this mail.<br> Bashir