ZD
Zubair D

1 reviews | Active since Mar 2011

01 Jan 2016, 21:34

Samsung S6 - Good design with poor quality

Owning Samsung phones for over 10 years, I can firmly say that recently Samsung's quality control is more than questionable. I think in trying to mass produce the admittedly really good designs, cheap materials are sourced. <br> <br> My Samsung Galaxy S6 home button started to wiggle and rattle after just 3 days and now the phone overheats... I took it back within the 7 days to the service provider but they didn't have any stock to do a OBF.<br> <br> The frustration of setting up and moving all your data to another handset to hand it in whilst it takes nearly a month to repair a 3 week old handset is certainly not a flagship phone experience. I will definitely be open minded to other brands from now on, especially since they offer better value, and possibly a better ownership experience. <br> <br> I had initially bought a Samsung A3, but found the phone lacking in features and especially the Camera, so I decided to get the best handset just for the camera quality. Overall, being a pro Samsung owner in All Appliances as well, I must say I'm rather disappointed and unimpressed. <br> <br> I will have to hand in my phone after the long weekend to get back a repaired unit, when in fact I should have a brand new one.

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Replies (1)
Samsung South Africa
Samsung South Africa's reply02 Jan 2016, 11:37
Official
Hello qsilver,

We have noted your concern, thank you for bringing this matter to our attention.

We have referred this matter to our Voice Of Customers/ Complaints division who will be in contact with you in this regard.

Our sincere apologies for any inconvenience you may have experienced in this regard.

Kind Regards

Samsung SA