CV
Charl V

1 reviews | Active since Nov 2015

23 Nov 2015, 14:54

Samsung S6 Edge signal problem/overheating/battery

Upgraded through Vodacom to Samsung S6 Edge at begining of September 2015, during which period phone has never connected to Vodacom's LTE network. After a month battery started draining within 5 to 6 hours and phone heated up that metal casing burns your hand. Took phone to Samsung Clearwater Mall twice - both times a hard reset was performed, but phone acted in same way. Book phone in at Vodacom Cresta more than 2 weeks ago just to hear whole motherboard and screen had to be replaced. For over a week the phone has been with Vodacom as \Samsung's IMEI writer does not work"and phone's IMEI number can not be overwritten... So much for Samsung's \""flagship\"" phone"

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Replies (1)
Samsung South Africa
Samsung South Africa's reply24 Nov 2015, 08:19
Official
Hello CJV1,

We have noted your concern, thank you for bringing this matter to our attention.

We have referred this matter to our Complaints division who will be in contact with you in this regard.

Our sincere apologies for any inconvenience you may have experienced in this regard.

Kind Regards

Samsung SA