1 reviews | Active since Sept 2017
Samsung S6 Edge - Second Motherboard within a year and a half
I bought my phone in February 2016, a few months down the line I had to replace my phone motherboard which Samsung had no problem with because it is still under warranty, However when I had to send in my phone again for the second time (28/08/2017) to repair/replace the motherboard they are telling me "Sorry you don't have warranty anymore" and email me a quotation for R 4275.00. I was told when I purchase the phone that I have a 2 year warranty on my phone. I have requested detailed reports for the repairs and till today I haven't received anything.
I have been a huge Samsung fan for a number of years and this is the first time that I'm having so much of trouble with a phone. I'm refusing to pay for these repairs. The service is **********.
Good day,
We have noted your concerns and your query has been escalated to our Voice of customer team under reference number: *** .
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA
Good day,
We have noted your concerns and your query has been escalated to our Voice of customer team under reference number: *** .
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA
