SG
Simone G
1 reviews | Active since Mar 2016
07 Mar 2016, 07:50
Samsung S6 edge - awful!!
Since the first day I started using my S6 edge in April 2015, it has given me problems. The battery never lasts beyond half a day and since February 2016 my phone gets extremely warm and slow to an extent that I am unable to use it. It has now started to freeze for minutes at a time and I am literally backing up my phone every chance I get to avoid possible loss of memory when the phone eventually decides to break. <br> I am fed up with that phone and I will never advise someone to get a Samsung. I do not have time in the weeks to go to a Samsung store and try to figure out what is wrong with the phone.<br> I am disgusted at that phone.
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Replies (1)Samsung South Africa's replyOfficial
08 Mar 2016, 08:30Hello Sim13,
This is to acknowledge receipt of your complaint.
We have read your concerns.
Please be advised the query has been escalated to our Voice of customer team under reference number: ***.
A senior customer service executive will contact you with further advise on the matter
Regards,
Samsung South Africa
This is to acknowledge receipt of your complaint.
We have read your concerns.
Please be advised the query has been escalated to our Voice of customer team under reference number: ***.
A senior customer service executive will contact you with further advise on the matter
Regards,
Samsung South Africa
Samsung South Africa's reply08 Mar 2016, 08:30
Official
Hello Sim13,
This is to acknowledge receipt of your complaint.
We have read your concerns.
Please be advised the query has been escalated to our Voice of customer team under reference number: ***.
A senior customer service executive will contact you with further advise on the matter
Regards,
Samsung South Africa
This is to acknowledge receipt of your complaint.
We have read your concerns.
Please be advised the query has been escalated to our Voice of customer team under reference number: ***.
A senior customer service executive will contact you with further advise on the matter
Regards,
Samsung South Africa
