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jerryg J

1 reviews | Active since Jun 2016

10 Jun 2016, 07:49

Samsung S6 Edge and terrible after sales service

<p>I bought 2 Samsung S6 Edges gold 64 gig in June/July last year for my wife and I and within 2 months my phones were not ****ioning , restarting on it own , apps disappearing , over heating . BTW what are the chances of both phones being faulty ( 1 in a million right) not in my case , It has happened twice and now Samsung is replacing phones for a third time and isnsits that they dont compesate a customer for inconveinces suffered i.e. cost , time and emotional trauma . I am so dissaointed in Samsung at the moment and i thought they were customer friendly and i spoke to Linda and she insists that Samsung actually dont care even thou she admits she wont take this kind of abuse lying down. It feels is all i have done in past year is test Samsungs product . Samsung need to come to the party of customer first and to retain existing customer by all means.</p>

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Replies (2)
Samsung South Africa
Samsung South Africa's reply11 Jun 2016, 06:04
Official

Hello Irvin Govender

We have noted your concern, thank you for bringing this matter to our attention.
We have referred this matter to our Voice of Customer division who will be in contact with you in this regard.
Our sincere apologies for any inconvenience you may have experienced in this regard

Your Reference number: ********** 016

Regards

Samsung South Africa
Samsung South Africa's reply11 Jun 2016, 06:04
Official

Hello Irvin Govender

We have noted your concern, thank you for bringing this matter to our attention.
We have referred this matter to our Voice of Customer division who will be in contact with you in this regard.
Our sincere apologies for any inconvenience you may have experienced in this regard

Your Reference number: ********** 016

Regards