1 reviews | Active since Jul 2016
Samsung s6
<p>I'm got a Samsung S6 phone and on Saturday night the 09/07/2016 I accidently broke my screen. So I could not take it in the next day because it was a Sunday and the Samsung repair shops are closed. Monday came and I was out of town with my job and only arrived late back into town that day after 5pm. Tuesday the 12/07/2016 I took my phone to the Samsung repair shop with my proof of purchase dated the 10/07/2015. The receptionist told me that my phone is out of warranty because the warranty is only for 1 year. Which I was surprise because I thought each customer gets 1 free screen repair but the lady explained to me that it must be within that year. I try to explained what to them that I was out of town busy working and I didn't know about the 1 year warranty. My phone screen broke the 09/07/2016 on Saturday the warranty expires the 10/07/2016 on Sunday I took it the 12/07/2016 on Tuesday because the 11/07/2016 the Monday I was out of town with work. I am really disappointed in Samsung which neither the 10th and the 11th was my fault. My contact details is ********** 925 or **********
Hi Rodwin
This is to acknowledge receipt of your complaint.
Kindly note the query is currently escalated to our Voice of customer team under reference number: ********** 311
A senior customer service executive will contact you with further discussions on this matter.
Regards,
Samsung Team
Hi Rodwin
This is to acknowledge receipt of your complaint.
Kindly note the query is currently escalated to our Voice of customer team under reference number: ********** 311
A senior customer service executive will contact you with further discussions on this matter.
Regards,
Samsung Team
