rR
rodwinarnold R

1 reviews | Active since Jul 2016

12 Jul 2016, 19:04

Samsung s6

<p>I'm got a Samsung S6 phone and on Saturday night the 09/07/2016 I accidently broke my screen. So I could not take it in the next day because it was a Sunday and the Samsung repair shops are closed. Monday came and I was out of town with my job and only arrived late back into town that day after 5pm. Tuesday the 12/07/2016 I took my phone to the Samsung repair shop with my proof of purchase dated the 10/07/2015. The receptionist told me that my phone is out of warranty because the warranty is only for 1 year. Which I was surprise because I thought each customer gets 1 free screen repair but the lady explained to me that it must be within that year. I try to explained what to them that I was out of town busy working and I didn't know about the 1 year warranty. My phone screen broke the 09/07/2016 on Saturday the warranty expires the 10/07/2016 on Sunday I took it the 12/07/2016 on Tuesday because the 11/07/2016 the Monday I was out of town with work. I am really disappointed in Samsung which neither the 10th and the 11th was my fault. My contact details is ********** 925 or **********

0
Replies (1)
Samsung South Africa
Samsung South Africa's reply13 Jul 2016, 13:46
Official

Hi Rodwin

This is to acknowledge receipt of your complaint.
Kindly note the query is currently escalated to our Voice of customer team under reference number: ********** 311
A senior customer service executive will contact you with further discussions on this matter.

Regards,
Samsung Team