1 reviews | Active since Jun 2012
Samsung S5 not so water \resistant""""
So I recently went away on holiday in Cape Town and found myself in an embarrassing situation. I dropped my phone in a half a meter pool by accident and immediately took it out of the water. Surprisingly my phone was dead, when I opened the cover the phone was completely wet inside. After drying the phone and leaving it in rice for a couple of days, I have some functionality back. The phone overheats quickly and battery drains fast. It is unable to read my SIM card or memory card. The camera fails to open and gives me an error. <br> <br> I am now inconvenienced by this, it is the second time that I have to take my phone in for repairs due to failures and faults. I am irritated that I couldn't use my phone while in Cape Town, couldn't take photos or even use it to contact friends and family over new years. These phones were sold to the public as water \resistant"in case of accidental water submersion - This is a total lie and gimmick.<br> <br> Honestly"
This is to acknowledge receipt of your compliant.
Please be advised the query is currently in escalation with our Voice of customer team under reference number: ***.
A senior customer service executive will contact you with further advise on the matter.
Regards
Samsung Team
This is to acknowledge receipt of your compliant.
Please be advised the query is currently in escalation with our Voice of customer team under reference number: ***.
A senior customer service executive will contact you with further advise on the matter.
Regards
Samsung Team
