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Faheema P

1 reviews | Active since Feb 2020

02 Mar 2020, 11:35

SAMSUNG S5 EXPLODES ON CHARGE....

2 weeks ago my 5 exploded whilst on charge..its now going on the 3rd week with no resolution.... I called the complaints department and im told that the consultant dealing with my claim will be back tomorrow.. Really i use the phone for business use and this will be the 3rd week going... How much longer must i wait.... Samsung do u think this is fair.....what must i do to get a resolutuion..please understand as I am really annoyed...YOUR SERVICE IS UP TO ****...I WANT A RESPONSE BY THE END OF BUSINESS TODAY..I WILL BE POSTING PICS OF THE PHONE ON EVERY SOCIAL MEDIA SITE...

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Replies (4)
Samsung South Africa
Samsung South Africa's reply02 Mar 2020, 13:37
Official
Good day Faheema,
 
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly. 
  
A senior customer service executive will contact you with further advice on this matter. 
 
Regards, 
SamsungSA:^LP
FP
Faheema P's update02 Mar 2020, 13:40
Reviewer Update
Really I couldn't care to who the query is escalated to, I want a resolution...
Samsung South Africa
Samsung South Africa's reply02 Mar 2020, 15:47
Official
Good day Faheema P,
 
We have escalated your query to the VOC department, you will be contacted soon.

Please await further communication from a senior consultant.

Regards, 
SamsungSA:^TM
FP
Faheema P's update03 Mar 2020, 15:00
Reviewer Update
Still waiting for Kistadoo and Linda to call me