gT
george T

1 reviews | Active since Jun 2016

19 Jun 2016, 17:53

samsung s5 dutt

<p>I have renew my contract with my service provider in September 2015. Since then i had to take my cellphone in two times. First time for a speaker that doesn't work. Nothing happend to the phone. One day when i tried to make a call nobody could hear me. I took it in for service and they repaired it. Even after the service it still wasn't 100% repaired. I couldn't take it in again, because it took 10 working days before i got it back. I am a business man and can't be without my phone. On Friday, i placed my phone on the counter top where i always put it. When i picked it up to make a phone call the screen graphics was messed up. I tried to reboot the phone and even when i switched it on again the graphics was so bad i could not even see where to press the pin. I am very very disgusted with this. This is absolutely unacceptable. </p>

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Replies (1)
Samsung South Africa
Samsung South Africa's reply20 Jun 2016, 07:56
Official

This is to acknowledge receipt of your complaint.

Kindly note the query is currently escalated to our Voice of customer team under reference number: ********** 169.

A senior customer service executive will contact you with further advise on the matter.

Regards,

Samsung Team