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riyaadh A
1 reviews | Active since Dec 2015
20 Apr 2016, 08:51
Samsung S5 does not power on
So i am sitting in my living room browsing my photo's on my phone and it just shutdown in my hand with about 40% power still on battery. It would not switch back on nor charge. I took it in for repairs at Samsung repair centre century city as its less that 1year old. Because it was a warrantee claim from personal insurence, Samsung did not want to help me as there is no proof of purchase. Please assist me in pointing me in the right direction to getting my phone fixed as my job requires me to always be available 24/7or will this be the last Samsung product i will own? Or do i resort to court or media.<br>
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Replies (1)Samsung South Africa's replyOfficial
20 Apr 2016, 09:27Hello riyaadha,
This is to acknowledge receipt of your complaint.
Please be advised the query is escalated to our Voice of customer team under reference number:***.
A senior customer service executive will contact you with further advise on the matter.
Regards,
Samsung Team
This is to acknowledge receipt of your complaint.
Please be advised the query is escalated to our Voice of customer team under reference number:***.
A senior customer service executive will contact you with further advise on the matter.
Regards,
Samsung Team
Samsung South Africa's reply20 Apr 2016, 09:27
Official
Hello riyaadha,
This is to acknowledge receipt of your complaint.
Please be advised the query is escalated to our Voice of customer team under reference number:***.
A senior customer service executive will contact you with further advise on the matter.
Regards,
Samsung Team
This is to acknowledge receipt of your complaint.
Please be advised the query is escalated to our Voice of customer team under reference number:***.
A senior customer service executive will contact you with further advise on the matter.
Regards,
Samsung Team
