GJ
Gunner J

1 reviews | Active since Jul 2010

11 Sept 2015, 17:10

Samsung S5

I purchased a brand new Samsung S5 at Makro in Port Elizabeth on 09 April 2015.After two weeks I encountered problems with the camera and insisted that the handset be replaced.Siyabonga phoned me ensured that I receive a new handset and in May I was contacted to collect a new handset.After a month I encountered different issues with the second handset.I was missing calls the screen would freeze up and scroll randomly without me touching it.Once again I booked it in and today 11/09/2015 received a call that the handset was ready for collection.The lady informed me that they had inserted a cell c simcard and everything was in order???What happens if i use my MTN simcard again?What is wrong with the latest Samsung handsets I had a S2 and not once gave me any hassles.What should I do?

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Replies (1)
Samsung South Africa
Samsung South Africa's reply11 Sept 2015, 17:25
Official
Hello gunner14,

We have noted your concerns.

Our Customer Services Executive will be in contact with you to discuss your concerns in detail.

We have escalated the matter and feedback will be provided to you soon.

Kind regards
Samsung SA