VW
Vernon W

1 reviews | Active since Mar 2015

18 Mar 2015, 12:00

Samsung S5

I spoke to Seyabonga on Friday the 13th he came back to me to say they can not fix my screen cause I said it looked like it was not fixed properly , of course you can see it is not fix properly when it falls in the water and the phone does not work. now they want to give me my broken phone back but the screen was perfect it just had water damage and by right it is 2 water damages or 2 screen breaks . My screen was not broken but they do not want to fix it.

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Replies (1)
Samsung South Africa
Samsung South Africa's reply18 Mar 2015, 13:58
Official
Hello Vernon19.,

We thank you for your comments.

We believe that one of our Customer Services Executive has been in contact with you and discussed your concerns in detail.

Please accept our sincere apologies for the overall inconvenience and frustration caused.

Kind regards
Samsung SA