GS
Goolam S

1 reviews | Active since Feb 2015

19 Feb 2015, 09:18

Samsung S5

This is a follow up on my previous post on the S5 smart phone... <br> <br> so I have posted and complain on the service I received from Samsung S5 regarding the fixing of my phone which Samsung refused to fix and after me posting on Hello peter about 7-8 days ago I have been receiving calls from Samsung but only to give me the run around or delay.... think about this carefully anyone who Is in the process of buying a smart phone... If your phone had issues who you be able to survive with out your phone for 3 weeks? will u be willing to run from one smart care centre to another to have you phone fixed... that's what I was told to do after being sent away from the repair centre on 14th avenue someone called me and said I don't know y your phone wasn't fixed please try another repair centre MAYBE they will help you... Do u really want to experience this?

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Replies (1)
Samsung South Africa
Samsung South Africa's reply19 Feb 2015, 16:26
Official
Hello Gman299,

We thank you for you for sharing your comments with us.

We believe that one of our Customer Services Executive contacted you and discussed your concerns in detail.

We invite you to contact our Customer Services Executive should you have any further enquiries.

Kind regards
Samsung SA