1 reviews | Active since Jun 2015
Samsung S4 Battery Over Charges
I have always said that Samsung is the best, but after the service and the way I was treated on the 08/06/2015 I will never support Samsung again! <br> <br> <br> I was told that I have over charged my S4,and the battery only has a 6 month warranty, and that I need to buy a new battery. <br> So I bought a new battery and in the shop I tested the battery and my phone would not switch on so just to be told that this is a brand new battery...... So the lady took my phone to one of the technicians and then was told all of a sudden my phone now has liquid damage? So I asked so how do you know it has liquid damage no they will have to open the phone to see......? I cannot be refunded for the battery so I now sit with a phone that does not work but I still have to pay it??? The best of all is that apparently my phone is out of warranty but I only took out my contract in August 2013 but on Samsung's system it says it is out of warranty since May 2015. I would like to be refunded for the battery I bought and is now not working..... <br>
We have noted your concerns.
Our Customer Services Executive will be in contact with you to discuss your concerns in detail.
We have escalated the matter and feedback will be provided to you soon.
Kind regards
Samsung SA
We have noted your concerns.
Our Customer Services Executive will be in contact with you to discuss your concerns in detail.
We have escalated the matter and feedback will be provided to you soon.
Kind regards
Samsung SA
