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siphindile N

1 reviews | Active since Jan 2016

23 Apr 2019, 14:48

Samsung S3 not so water resistant

I purchased the Samsung S3 smart watch in July 2018 from Dion wired.Before the 6 months could end,I had to return the watch because it would malfunction and freeze.I was requested to take it to Samsung Durban where they took it in for repairs.I was issued with a new watch.Again this year early in April the watch was faulty .They took it in again.After 3 days I was told that my water resistant watch had water in it and the issue was to be escalated to the head office.The technician was unsure whether to proceed with the repairs or not.I was also shocked when informed that I would have to possibly pay for the "damage".I am very much disappointed because since then,there has been no communication.I'm a runner and I've not been able to record my activities.

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Replies (2)
Samsung South Africa
Samsung South Africa's reply23 Apr 2019, 14:51
Official
 
Good day  siphindile N

We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly. 
  
 A senior customer service executive will contact you with further advise on this matter. 
 
Regards, 
SamsungSA:^nm
 
Samsung South Africa
Samsung South Africa's reply23 Apr 2019, 15:00
Official
Herewith your reference number:    
 
***
 
Regards, 
Samsung SA:^nm