1 reviews | Active since Apr 2026
Samsung S26 Ultra
I am experiencing horrible customer service from Samsung, I get 0 feedback regarding my compliant that I have with my new Samsung S26 Ultra. Its been 3 weeks since I cannot use a phone I literally bought last month, after 1 week of having it the phone displayed a fault and I have reported this to MTN and Samsung. According to MTN they needed to assess it after going back and forth with them, yesterday after not getting any feedback I decided to inquire about it myself, then I got told by MTN they are awaiting Samsung to approve to give me a new device because after the assessment they released the device is actually a problem. I need to pay for my contract but this is the kind of service I receive. I can definitely say this will be the last time I own a Samsung and I will also be taking this to all social media platforms.
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Your concerns have been duly noted
We have addressed your concerns in the order they were raised, and our Voice of Customer Advisor we'll be in contact with you.
Thank you for your patience and understanding.
Kind Regards,
SamsungZA
NM
Your concerns have been duly noted
We have addressed your concerns in the order they were raised, and our Voice of Customer Advisor we'll be in contact with you.
Thank you for your patience and understanding.
Kind Regards,
SamsungZA
NM