Samsung S26 Ultra

I am highly disappointed in the help I am getting from Samsung SA for their product the Samsung S26 Ultra. I got the phone not even for a month and I cannot use it as it has a fault of the flashlight permanently staying on. I took the phone back to the store I purchased it from twice only for them to factory reset it, I still did not mind but while being there the flashlight came on. I was then told that according to Samsung the phone needs to go to an assessment centre, I am paying for a phone I cannot even use and I receive 0 feedback and updates. Let me also mention i purchased 2 Samsung S26 Ultra and this is how customers get treated, which is really sad. I have always been a fan of Samsung and I have always owned a Samsung but now I am highly disappointed in them and definitely would not like to continue using their product.