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Bonolo M
1 reviews | Active since Apr 2013
14 Feb 2025, 11:44
Samsung S25 R3000 voucher ****
I recently upgraded my ohone contract via MTN. I was told that if I upgrade to the new Samsung S25, I would get a R3000 voucher to redeem on Samsung's online store. At no point was I told that I could only redeem selected products let alone that those selected products are all over R3000!
It is such a ****.
I dont want any of the selected products. If I was informed about this condiction I would not have gone for the deal.
Why must I pay more money for choosing Samsung???? Why must I give Samsung an additional R1000 just because I upgraded???
This is ********* and a total total ****.
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Samsung South Africa's replyOfficial
14 Feb 2025, 11:45Good day Bonolo
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Samsung South Africa's reply14 Feb 2025, 11:45
Official
Good day Bonolo
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM