AP
Angela P
1 reviews | Active since May 2023
02 Jan 2024, 13:30
Samsung S23 Ultra Fragile Screen
Still have not been helped with a replacement screen (which I paid for on the 7th of December, or a satisfactory answer as to the fragility of the Samsung S23 Ultra screen.
Helpful (0)
Replies (3)0
Replies (3)
Samsung South Africa's replyOfficial
02 Jan 2024, 13:32Good day Angela
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^NM
Samsung South Africa's reply02 Jan 2024, 13:32
Official
Good day Angela
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^NM
AP
Expressing my frustrations here is more about seeking some solace in sharing my experience than harboring any hope of a different outcome. It's disheartening to note that even after turning to Hello Peter and even as low as FaceBook, the responses remain unchanged. I've now escalated the matter to Consumer Protection, and I'm hopeful that their intervention may yield a more substantial and satisfactory response.
The entire process has left me feeling disillusioned and disappointed. It seems there's a significant gap between the customer care I expected, having been a loyal Samsung user for over two decades, and the reality of the current situation. Here's hoping for a more positive resolution through the Consumer Protection avenue.
Angela P's updateReviewer Update
02 Jan 2024, 13:40I had little expectation of receiving a different response from Samsung since November 28, 2023, as your replies have consistently revolved around two themes: either stating that the screen does not fall under warranty (neglecting the fragility issue) or providing the fami**** assurance that my concerns are under investigation. Despite being assured that my complaint has been assigned to the escalations department, there has been no tangible action or resolution.
Expressing my frustrations here is more about seeking some solace in sharing my experience than harboring any hope of a different outcome. It's disheartening to note that even after turning to Hello Peter and even as low as FaceBook, the responses remain unchanged. I've now escalated the matter to Consumer Protection, and I'm hopeful that their intervention may yield a more substantial and satisfactory response.
The entire process has left me feeling disillusioned and disappointed. It seems there's a significant gap between the customer care I expected, having been a loyal Samsung user for over two decades, and the reality of the current situation. Here's hoping for a more positive resolution through the Consumer Protection avenue.
AP
Angela P's update02 Jan 2024, 13:40
Reviewer Update
I had little expectation of receiving a different response from Samsung since November 28, 2023, as your replies have consistently revolved around two themes: either stating that the screen does not fall under warranty (neglecting the fragility issue) or providing the fami**** assurance that my concerns are under investigation. Despite being assured that my complaint has been assigned to the escalations department, there has been no tangible action or resolution.
Expressing my frustrations here is more about seeking some solace in sharing my experience than harboring any hope of a different outcome. It's disheartening to note that even after turning to Hello Peter and even as low as FaceBook, the responses remain unchanged. I've now escalated the matter to Consumer Protection, and I'm hopeful that their intervention may yield a more substantial and satisfactory response.
The entire process has left me feeling disillusioned and disappointed. It seems there's a significant gap between the customer care I expected, having been a loyal Samsung user for over two decades, and the reality of the current situation. Here's hoping for a more positive resolution through the Consumer Protection avenue.
Samsung South Africa's replyOfficial
03 Jan 2024, 09:31The issue has been escalated to our voice of customer advisor, we will inform you once the matter has been resolved. Please wait for feedback.^NM
Samsung South Africa's reply03 Jan 2024, 09:31
Official
The issue has been escalated to our voice of customer advisor, we will inform you once the matter has been resolved. Please wait for feedback.^NM