1 reviews | Active since May 2023
Samsung S23 Ultra fragile screen
📢 Attention Samsung Community 📢
Dear Samsung Users and Community Members,
I trust this message finds you well. Today, I feel compelled to share a recent experience that has left me with mixed emotions as a loyal Samsung user of 22 years.
After much consideration between Samsung and another prominent brand, I chose to remain loyal and invested in the Samsung S23 Ultra. Unfortunately, a recent incident involving a cracked screen has raised concerns about the durability of this model. What troubles me even more is discovering that I am not alone in facing such issues.
As someone who has stood by Samsung through thick and thin, I anticipated a reciprocal level of loyalty and support. However, the apparent fragility of the Samsung S23 Ultra screen has left me feeling disappointed and violated as a dedicated customer.
I believe in open communication, and that's why I share this experience with our community. As consumers, we have the right to voice our concerns, especially when it comes to products we trust and invest in.
While I was on the verge of considering another brand, I opted to stay with Samsung, hoping my loyalty would be reciprocated. Unfortunately, recent events have made me question that decision.
I share this not as an attack on Samsung but as a plea for transparency and resolution to the issues faced by many users. Let us unite to garner Samsung's attention and ensure our voices are heard.
Feel free to share this post and contribute your insights. Together, we can drive positive change and uphold the integrity of the brands we believe in. Nee man Samsung. Not cool.
Despite being contacted by Samsung, the response has been limited to a brief acknowledgment and an assurance that my screen issue will be escalated. Unfortunately, I've heard nothing since. Last week, I paid for my screen repair, only to learn this morning from a store assistant (the only one in communication with me) that it will be delivered on the 27th of December due to vendor delays.
It's disheartening to see the state of consumer care in today's world. It seems that no consumer is considered important anymore, and service has become nearly non-existent. Regrettably, after 22 years, Samsung, you have lost me. It's apparent that my loyalty does not matter.
Expressing my utter dismay at Samsung's response and level of care.
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Dear Samsung Customer Care Team,
Furthermore, I would like to bring to your attention my difficulty in finding a suitable screen protector that provides adequate protection for the Samsung S23 Ultra. The current options on the market seem insufficient, leaving me anxious about the vulnerability of the device to potential damage.
I understand that the warranty does not cover accidental damage, and I respect this policy. However, my aim is to ensure that the device, particularly the screen, is resilient enough to withstand normal usage and unforeseen incidents.
I believe it is in the best interest of both Samsung and its customers to address these concerns comprehensively, not only for my satisfaction but also to enhance the overall user experience. As someone who has been a loyal Samsung user for over two decades, I am invested in finding a solution that ensures the longevity and durability of your products.
Additionally, I want to bring to your attention the delivery date of the replacement screen, which is scheduled for the 27th of December due to vendor delays. Understandably, this is disheartening, and I believe that, as a loyal customer, some consideration could be given to expedite the process, given the circumstances.
I remain committed to finding a resolution to these issues and continuing my loyalty to the Samsung brand. I believe in open communication and hope that, together, we can address the concerns not only for my benefit but for the broader Samsung community.
Thank you for your continued attention to this matter, and I look forward to a swift and satisfactory resolution.
Dear Samsung Customer Care Team,
Furthermore, I would like to bring to your attention my difficulty in finding a suitable screen protector that provides adequate protection for the Samsung S23 Ultra. The current options on the market seem insufficient, leaving me anxious about the vulnerability of the device to potential damage.
I understand that the warranty does not cover accidental damage, and I respect this policy. However, my aim is to ensure that the device, particularly the screen, is resilient enough to withstand normal usage and unforeseen incidents.
I believe it is in the best interest of both Samsung and its customers to address these concerns comprehensively, not only for my satisfaction but also to enhance the overall user experience. As someone who has been a loyal Samsung user for over two decades, I am invested in finding a solution that ensures the longevity and durability of your products.
Additionally, I want to bring to your attention the delivery date of the replacement screen, which is scheduled for the 27th of December due to vendor delays. Understandably, this is disheartening, and I believe that, as a loyal customer, some consideration could be given to expedite the process, given the circumstances.
I remain committed to finding a resolution to these issues and continuing my loyalty to the Samsung brand. I believe in open communication and hope that, together, we can address the concerns not only for my benefit but for the broader Samsung community.
Thank you for your continued attention to this matter, and I look forward to a swift and satisfactory resolution.