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Ilse G
1 reviews | Active since Sept 2020
22 Mar 2023, 11:58
samsung s23 ultra
Again I bought contract phones that says we can claim the tab s6 lite and again the ppl at samsung can't even relpy to my emails this is now the second time in 2 years time that I'm on the losing side I'm a loyal samsung customer for years but now getting fed up with the bad service.
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Replies (3)
Samsung South Africa's replyOfficial
22 Mar 2023, 11:59Good day Ilse,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Samsung South Africa's reply22 Mar 2023, 11:59
Official
Good day Ilse,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
IG
Ilse G's updateReviewer Update
23 Mar 2023, 11:37Hi still no one has phoned me or reply to my emails.
IG
Ilse G's update23 Mar 2023, 11:37
Reviewer Update
Hi still no one has phoned me or reply to my emails.
Samsung South Africa's replyOfficial
24 Mar 2023, 15:11The issue has been escalated we will inform you once it has been resolved. Please wait for feedback.^NM
Samsung South Africa's reply24 Mar 2023, 15:11
Official
The issue has been escalated we will inform you once it has been resolved. Please wait for feedback.^NM