Samsung S23 series Promo

Telkom places an order for Samsung S23 Plus from Samsung on my behalf on 17th of Feb 2023. The cell phone was on backorder for a period of 30 days. It was delivered on the 17th of March 2023. I tried to claim my Tab S6 on Saturday the 18th, however, the consultant failed to assist me due to some missing info on my phone. She suggested I send them an email with proof of purchase and follow up on Monday as it is the last day for claiming the Tab S6 promo. Unfortunately, there was no email confirming my mail receipt or a call. I had to follow up as advised and I was told that the query has been escalated to the promotion team. Therefore, one of their team members will contact me before the end of the business. However, no call or email was received except for the escalated mail which I was cc’d on. The question is, was this an April fool promo or what? Is it not Samsung supposed to send out promo as per the number of orders done? Or the back order is not treated as part of the promo? Why have customers been misled? This is a no-brainer, people buy goods based on the available promotion.