1 reviews | Active since Mar 2023
SAMSUNG s23 promotional item
Good day
I upgraded to the Samsung S23 promotional deal where you receive the S6 Lite tab for free. I app**** for the promotional tab the same day delivery of the phone took place. A few days later they noted my proof of purchase was not clear whereby I had to email it through to them which I had done on 22 February 2023.
I have since sent them a follow up email with no response. Tried to call them on numerous occasions with no answer. Messaged one I their consultants on a live chat who would investigate the matter further and still no response.
The service from Samsung promotional department is ridiculous. You cannot even complain about bad service cause there don't even offer a service.
I decided to upgrade with the S23 specifically for the promotional item,I would have rather gone for a Huawei again if I knew this was a ****.
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM