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Charl C
1 reviews | Active since Jun 2015
30 Mar 2023, 16:31
Samsung S23 promotion for Samsung Galaxy S6 lite
And so the saga continues. First struggling to get the claim submitted and approved for the Samsung Samsung Galaxy S6 lite - claim number **********646ER204. (Must say thanks for the support given by Samsung customer services they did walk the extra mile to assist) But now again after the promise of delivery and emails send to them to ask why the phone was not yet received there are just no reply given. It seems its always just empty promises from them. Isn't feedback and keeping your customers informed a key point for Samung South Africa?
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Replies (3)
Samsung South Africa's replyOfficial
30 Mar 2023, 16:32 Good day Charl
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Samsung South Africa's reply30 Mar 2023, 16:32
Official
Good day Charl
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Samsung South Africa's replyOfficial
31 Mar 2023, 10:48Dear Charl,
We have sent you an email to the email address you provided on this post.
We appreciate your bringing your concerns to our attention and thank you for your support.
Kind Regards,
Samsung ZA
^NM
We have sent you an email to the email address you provided on this post.
We appreciate your bringing your concerns to our attention and thank you for your support.
Kind Regards,
Samsung ZA
^NM
Samsung South Africa's reply31 Mar 2023, 10:48
Official
Dear Charl,
We have sent you an email to the email address you provided on this post.
We appreciate your bringing your concerns to our attention and thank you for your support.
Kind Regards,
Samsung ZA
^NM
We have sent you an email to the email address you provided on this post.
We appreciate your bringing your concerns to our attention and thank you for your support.
Kind Regards,
Samsung ZA
^NM
CC
Charl C's updateReviewer Update
12 Apr 2023, 14:3514 Days later after receiving an email Samsung is struggling with stock, then to date nothing. Just funny online I can order the the Galaxy S6 Lite. But they don't have stock!!
The same with the so named buy back if your old device. Combined effort between Regener8group and Samsung. Initially the payment should'v been made on the 28th March, then informed me on 27th March due to a backlog it will be done in 10 working days which lapsed already. Emails to regener8group are also not rep**** on.
This is customer service at its worst.
The same with the so named buy back if your old device. Combined effort between Regener8group and Samsung. Initially the payment should'v been made on the 28th March, then informed me on 27th March due to a backlog it will be done in 10 working days which lapsed already. Emails to regener8group are also not rep**** on.
This is customer service at its worst.
CC
Charl C's update12 Apr 2023, 14:35
Reviewer Update
14 Days later after receiving an email Samsung is struggling with stock, then to date nothing. Just funny online I can order the the Galaxy S6 Lite. But they don't have stock!!
The same with the so named buy back if your old device. Combined effort between Regener8group and Samsung. Initially the payment should'v been made on the 28th March, then informed me on 27th March due to a backlog it will be done in 10 working days which lapsed already. Emails to regener8group are also not rep**** on.
This is customer service at its worst.
The same with the so named buy back if your old device. Combined effort between Regener8group and Samsung. Initially the payment should'v been made on the 28th March, then informed me on 27th March due to a backlog it will be done in 10 working days which lapsed already. Emails to regener8group are also not rep**** on.
This is customer service at its worst.