1 reviews | Active since Sept 2015
Samsung s23 plus camera defect
After purchasing a s23+ devices within a few days of usage my wife found the device has a camera defect where the top of the photo blurs out, no matter how we focus or what setting we use, the defect does not go away, the problem is significant more noticeable with texts, books, documents.
After extensive research we've found thousands of other Samsung s23 users are facing the same challenges, My wife has traded her prior Samsung device for the newer s23 after a green screen Defect occurred, once again an abnormality faced by other users of the same device.
We've found that devices made of a certain batch are dealt with this camera defect, mainly devices made in Vietnam.
Being loyal to Samsung we would like a replacement, from.a batch made in a different country, or that of a different batch.
Considering the price of these devices there should be no defects, if they are we should be a right to new devices with zero defects. There are many other smartphones on the market, such as iPhone, Huawei,oppo and many other Androids.
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Your staff have absolutely no customer care whatsoever
Your staff have absolutely no customer care whatsoever