1 reviews | Active since Jun 2023
SAMSUNG S23 PLUS
I purchased the Samsung S23 plus on contract from Vodacom. I started experiencing dead pixels on the phone when using applications such as Instagram, Netflix and YouTube. The screen shows green lines or blocks. I took the device back to Vodacom within the 7 day period, the device went in for repairs and came back with no faults. However, I still experienced the same issue. Thereafter, I went to Samsung Sandton repair centre. The device went in for repairs and still came back with no fault. The technicians told me that the applications are third party and the fault is on not on Samsungs side. Can I assume that everyone individual who owns an S23 plus is experiencing the same problem then ? All my applications and software is up to date! I am extremely disappointed in the brand and service that I have received. I honestly think I am moving to another brand
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
I have still not received any feedback despite receiving an SMS mentioning this is going to be looked into. I have received an email requesting a convenient time to call me but I have not received any feedback
I have still not received any feedback despite receiving an SMS mentioning this is going to be looked into. I have received an email requesting a convenient time to call me but I have not received any feedback