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Vinolan P

1 reviews | Active since Jun 2015

03 May 2022, 12:11

Samsung S22 Ultra Promotion

I purchased a Samsung S22 Ultra during the promotional period and registered to get the Buds Pro with the phone. After submitting all information, I've got no response from them. I tried contacting via email, phone call, but seem to get no where

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Replies (5)
Samsung South Africa
Samsung South Africa's reply03 May 2022, 12:13
Official
Good morning Vinolan,

Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused. 

We have noted your concerns and we are currently investigating the matter further. 

Your complaint has been assigned to our escalations department and we will be in contact with you. 

Kind Regards, 
SamsungZA
:^NM

VP
Vinolan P's update03 May 2022, 12:26
Reviewer Update
Good morning,

Thank you for the response.

Look forward to hearing from the team.

Kind regards,
Vinolan

VP
Vinolan P's update03 May 2022, 13:04
Reviewer Update
Thank you.

I have emailed the information and await feedback from the team.
VP
Vinolan P's update04 May 2022, 10:54
Reviewer Update
Good day Team,

Please note that I have not received any communication from the multiple emails to at least acknowledge my query and also have not been able to get through any of the contact numbers.

Kindly advise on an alternative way to resolve this issue.

Kind regards,
Vinolan
VP
Vinolan P's update06 May 2022, 14:22
Reviewer Update
Hi Samsung,

I've still not received a response from any of the channels provided. What else can I do?

Kind regards,
Vinolan