Samsung S22 out of box failure

I bought a brand new samsung s22 out of the box on contract from.vodacom bluff towers 23rd april 2022. I am extremely disappointed and disgusted with samsung brand as this phone was overheating badly on basic setup of the.phone.. the vodacom technician in-store did a software upgrade however this did not help as battery was draining on basic usage while been setup. this was sent to Samsung as an out box failure, and too date I am losing customers as my current huawei phone is not working hence the purchase.of the new phone. I am losing customers due to this issue however my prorata payment for the phone was taken very quickly. This is frustrating as this is flagship phone from Samsung that is causing me so much revenue loss and hassels. I should atleast get a free voucher for all my hassels, because now I want to move to Apple as there is no communication from Samsung or urgency in resolving this matter