WT
Wynand T
1 reviews | Active since Jul 2012
11 Mar 2022, 08:46
Samsung S21FE Promotion
Good day,
Firstly how can a business exisit if your Business telephone lines are not working!!!!
My wife purchased the S21FE promotion at the end of February, we registered for the free gift and received both Emails stating that the device will be delivered within 3-5 working days. Needless to say its been 2 weeks and nothing. Emails are not being awnsered and as stated above phone calls to your Promotional department either do not work or the quality is of such shocking nature that your agents cant hear a word.
Can you please get back to me on this matter urgently,
Helpful (0)
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Replies (2)
Samsung South Africa's replyOfficial
11 Mar 2022, 08:48Good morning Wynand,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^SS
Samsung South Africa's reply11 Mar 2022, 08:48
Official
Good morning Wynand,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^SS
WT
Wynand T's updateReviewer Update
12 Apr 2022, 11:20Good day,
Once again a month past after your private message to advise me that there are a delay in delivering on the said promotion. to this day no one phoned me or contacted me in any other means.
Can you please advise to what is going on here and when i can expect to receive my device? Maybe you need to advise if this needs to be reported to the consumer council as I feel that firstly the Sale was under false pretenses as Samsung South Africa was aware of the shortage of stock and all the logistical issues due to macro conditions. Secondly no communication and advising your customers to be patient without comfiting or commitment on your behalf to set deadlines for delivery are ******** and prohibited in the consumer act.
I am awaiting your response and commitment to have this resolved as soon as possible,
Regards
Once again a month past after your private message to advise me that there are a delay in delivering on the said promotion. to this day no one phoned me or contacted me in any other means.
Can you please advise to what is going on here and when i can expect to receive my device? Maybe you need to advise if this needs to be reported to the consumer council as I feel that firstly the Sale was under false pretenses as Samsung South Africa was aware of the shortage of stock and all the logistical issues due to macro conditions. Secondly no communication and advising your customers to be patient without comfiting or commitment on your behalf to set deadlines for delivery are ******** and prohibited in the consumer act.
I am awaiting your response and commitment to have this resolved as soon as possible,
Regards
WT
Wynand T's update12 Apr 2022, 11:20
Reviewer Update
Good day,
Once again a month past after your private message to advise me that there are a delay in delivering on the said promotion. to this day no one phoned me or contacted me in any other means.
Can you please advise to what is going on here and when i can expect to receive my device? Maybe you need to advise if this needs to be reported to the consumer council as I feel that firstly the Sale was under false pretenses as Samsung South Africa was aware of the shortage of stock and all the logistical issues due to macro conditions. Secondly no communication and advising your customers to be patient without comfiting or commitment on your behalf to set deadlines for delivery are ******** and prohibited in the consumer act.
I am awaiting your response and commitment to have this resolved as soon as possible,
Regards
Once again a month past after your private message to advise me that there are a delay in delivering on the said promotion. to this day no one phoned me or contacted me in any other means.
Can you please advise to what is going on here and when i can expect to receive my device? Maybe you need to advise if this needs to be reported to the consumer council as I feel that firstly the Sale was under false pretenses as Samsung South Africa was aware of the shortage of stock and all the logistical issues due to macro conditions. Secondly no communication and advising your customers to be patient without comfiting or commitment on your behalf to set deadlines for delivery are ******** and prohibited in the consumer act.
I am awaiting your response and commitment to have this resolved as soon as possible,
Regards