FS
Francois S
1 reviews | Active since Nov 2015
22 Feb 2021, 15:41
Samsung S21 Ultra Promo ****
I'm waiting for a month now and have not received my Buds and Smart Tag after buying the S21 Ultra. Also starting to feel like a **** to me. Samsung keeps putting me on hold So disappointing having to waste my time fighting Samsung for extras. Monwabisi is the person in charge and promised my Buds and Smart Tag have been dispatched, but it's just lies with Samsung. They dont even answer my mails after asking for a waybill code to track my extras. ***
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Samsung South Africa's replyOfficial
22 Feb 2021, 15:43 Good afternoon Francois,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung ZA
SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung ZA
SS
Samsung South Africa's reply22 Feb 2021, 15:43
Official
Good afternoon Francois,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung ZA
SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung ZA
SS