MZ
Mfundo Z
1 reviews | Active since Feb 2021
22 Feb 2021, 11:45
Samsung s21 ultra no earbuds
My claim for my earbuds have been submitted. I got a reference number there after i got an email stating my pop was in correct. Then I rep**** with the correct one from the store on the 09/02/2021.However till today I wasn't called or emailed about my earbuds. Please tell me that I did not spend 28k for a cellphone with no ear buds.
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Samsung South Africa's replyOfficial
22 Feb 2021, 11:47 Good Morning Mfundo,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung ZA
SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung ZA
SS
Samsung South Africa's reply22 Feb 2021, 11:47
Official
Good Morning Mfundo,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung ZA
SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung ZA
SS