Samsung S21 Ultra

I recently purchased a Samsung Galaxy S21 Ultra, their "flagship" mobile device. To entice customer to purchase their phone and add to the "hype" they offered their Galaxy Earbuds Pro and a Smart Tag as part of the deal. I purchased the phone in February 2021. After purchasing the device you had to go through this laborious process of validating your claim by sending through invoices etc. After finally validating my claim after a month, I finally received an email, after following up with their call centre, stating that my claim was validated. It's been a month since that "validation" and I still haven't received my goods yet. I've made numerous calls to their call centre and I keep on getting the same response, "Sorry Sir, I will escalate it and follow up on your query." Yet, still no delivery or even any subsequent communication. For a multinational company this level of customer service is pretty pathetic. To anyone wanting to purchase a Samsung mobile device rather buy an Apple, it's more expensive but at least the customer service is better.