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Avina M

1 reviews | Active since Jun 2011

30 Mar 2021, 17:09

SAMSUNG S21 SMART CLEAR VIEW PINK COVER NOT DELIVERED

ORDER NO: ZA***

I AM UTTERLY FRUSTRATED AND UPSET AT THE MANNER IN WHICH SAMSUNG ONLINE HAS A DONT CARE ATTITUDE AND THE LACK OF CUSTOMER SERVICE . I RECEIVED AN INCORRECT COVE S21PLUS 5G ON THE 23RD FEBRUARY 2021. I IMMEDIATELY HIGHLGHTED THE ISSUE TO SIYA WHO PROMISED THAT THE COURIER WILL DELIVER MY CORRECT COVER THE S21 PINK SMART CLEAR VIEW COVER WITHIN 7 DAYS. I MADE NUMEROUS CALLS EVERY SECOND DAY THEREAFTER WITH EMPTY PROMISES SPEAKING TO DIFFERENT CONSULTANTS. AGAIN SPOKE TO SIYA AND HE PROMISED IT WILL BE DELIVERED. TO DATE NOTHING. ON THE 16TH MARCH NONDUMISO CALLED AND PROMISED THAT THE COVER WILL BE DELIVERED AND REPLACED ON THURSDAY 18TH MARCH. LAST WEEK I CALLED AGAIN AND LEFT MY DETAILS BUT NO ONE BOTHERED TO CALL BACK . IT IS NOW 6 WEEKS AND I HAVE STILL NOT RECEIVED THE NEW COVER. PLEASE CAN THIS MATTER BE RESOLVED IMMEDIATELY AS I HAVE THE PHONE AND CANNOT USE IT FOR 6 WEEKS NOW DUE TO THE LACK OF COMPETENCE BY SAMSUNG STAFF.

0
Replies (3)
Samsung South Africa
Samsung South Africa's reply30 Mar 2021, 17:10
Official
Good day Avina, 

Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused. 

We have noted your concerns and we are currently investigating the matter further. 

Your complaint has been assigned to our escalations department and we will be in contact with you. 

Regards, 
Samsung
:^NM  
AM
Avina M's update08 Apr 2021, 09:26
Reviewer Update
Today is the 8th April. To date I have not had any successful outcome to complaint. Nondumiso promised me on the 16th March that the cover will be collected and correct one delivered on 18th March, voucher will be credited and new voucher will be reissued. I have Vaughn call last week and give me a different version and he further advise I must send an email to ***
I still have not received any response no solution to this issue.

Please can someone attend to this and resolve my issue and deliver my correct cover to me.
23 February to 8 April. This is ridiculous.
AM
Avina M's update30 Jun 2021, 13:26
Reviewer Update
I refer to my complaint dating back to 23rd February 2021 and with no joy from Samsung I addressed it on Hellopeter and to date there has been no positive resolution. They have still not delivered to me a new cover and only collected the incorrect one. It is now 4 months that have passed and still nothing. Is this how Samsung values their customers. I regret purchasing a Samsung phone . Can someone at SAMSUNG HAVE THE COURTESY OF CONTACTING ME AND DELIVER MY OUTSTANDING COVER. SHOCKING ******