JP
Jemaine P
1 reviews | Active since Sept 2015
13 Apr 2021, 19:54
Samsung s21+ marketing campaign
It's been a month and a half since I purchased my S21+ and I am still given the run around with regards to the delivery of my Galaxy buds + smart tags and the excuses from the Samsung call centre just gets more elaborate. I suspected that this marketing campaign failed and a Samsung agent confirmed my suspicion and looks like I'm not the only one affected by Samsung's inefficiencies. By the looks of it, I will only receive my buds and tags, when the Samsung s22 launches. Pathetic service !!! So much hype around the product launch and so many promises Samsung cannot fulfil. Samsung, If your supply chain is failing, turn to Apple for guidance.
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Samsung South Africa's replyOfficial
13 Apr 2021, 19:57Good evening Jemaine,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^SS
Samsung South Africa's reply13 Apr 2021, 19:57
Official
Good evening Jemaine,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^SS