Samsung S21 is a nightmare

Dear Samsung,

I’m writing this review with frustrations toward the customer service and feed back received from Vodacom water front store Cape Town. I lodged a complaint last week in relation to a brand new Samsung S 21 plus G5 phone which was bought on the 30th of August 2021. I used the phone on the 1st of September ( my birthday) and while I was on the phone with my friends I experienced an astatic sound ( like station losing a connection) on the speaker, because I have being using Samsung S’s for many years, I never even once thought the brand new phone could have a problem with the speaker, I even asked my friends if their phone’s have problems with speaker because mine was new, even bragging to them to dish Apple products to Samsung. Little did I know that my brand new phone is the one that has a problem with the speaker, after few days talking to different people that’s when I realized that actually this phone is the one that has the problem after asking people every time whenever I’m on the phone if their phone has problem with speaker ,and their response will be no. The problem comes and go but consistent at same time .

On the 7th if not the 8th of September I then decided to go to Vodacom Midrand store mall of Africa to be precise to report the phone and I couldn’t get any assistance, but instead I was told that the franchises are owned by different people so they can’t assist me. But because my phone still falls under your 7-14 days exchange policy I callled Vodacom Cape Town Water Front immediately to informed them about the problem and the lady by the name of Olinka answered the phone , I narrated the story to her and she said I could bring in the phone on Monday the 13th. Since I’m based in Gauteng. I had to make means to fly in the phone , I asked my parents to go to Cape Town and hand in the phone to the store of which they did.

Monday 13th no feed back but the phone was handed in for investigations. The lady came back to me yesterday with the feed back stating that Samsung refused to refund / credit them ( as the store) and your technicians found no fault on the phone.

My question to you Samsung Is that, why would I waste money to send back the phone that is working smoothly as per your “technicians “ findings? The phone never fall on floor or in the water , it has no single scratch.

Im not trying to be difficult but we are talking about a brand new phone here. The feed back that I have received , sends a very strong bad message to me as your customer for years. It SCREAMS you *****, you should have went and purchased an iPhone if yo were looking for good quality product.

The mistake I made is purchasing my favorite brand when coming to phones because I have never experienced something like this on a brand new Samsung phone. I’m really disappointed and regret purchasing Samsung phones for all these years.

I hope and pray that you attend to this matter with agency as I have been inconvenienced since day one of purchasing your phone.

Frustrated customer.