TL
Tshepo L

1 reviews | Active since Jun 2021

25 Mar 2022, 13:12

Samsung S21 FE with Samsung A7 table package special False advertising.

I brought a Samsung S21 FE which included the Samsung A7 tablet. I was required to register and obtain an email with a reference number, which I could use to track my tablet. The email stipulated that I should expect the tablet within 3-5 working days; I did wait patiently but now it's been about two months and I have no communication from Samsung, I have to be the one that calls them and every time I call their customer service they tell me that there is a backlog as should expect the tablet the following week. When that week comes there is no communication what so ever. This is extremely irritating because the presence of the tablet swayed my decision for this phone. It is a great phone but I feel betrayed by Samsung, even the sales reps don't communicate with us as the customer. I have went to vodacom several times expecting a replay they say they always don't know what is the delay. THIS FEELS LIKE FALSE ADVERTISING. The worst part now when I call them they say another 3 weeks, I feel ****** by Samsung.

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Replies (1)
TL
Tshepo L's update25 Mar 2022, 13:21
Reviewer Update
But why must a customer complain to obtain communication, regarding the time frame to expect the product. It is extremely important to keep your customers informed. I am irritated by the lack of communication and the contradictory replies. This is quite frustrating.

Please the sooner the better and please it is essential to communicate with us as your customers.

Regards

TL Xaba