Samsung S21 Fe 5G

I've upgraded my Cell Phone contract at my provider on the S21 Fe 5G free A7 tablet promotion. I've received the phone in February and was advised that I need to redeem the Tablet on the Samsung Members app. On going into the app, there was no place to redeem the tablet. I've chatted to numerous agents on the app, that advised me to check for a banner with the promotion, which I did, but there was no banner. I was then advised to phone Samsung directly on a number they supp****. I phoned and was requested to sent through the MEI number and invoice, which was done. I've mailed numerous times and followed up numerous times with no results, no reference number, except for 3days ago where the lady said I can use her name as reference as she will speak to her supervisor. I've phoned again today, and spoke to the same lady which said she did escalate my emails to her supervisor I must hold and she will quickly go and find out from the supervisor what is going on. Needless to say I holded for 5min and eventually the call went dead... How do you "Samsung" advertise a promotion but a customer gets the run around for 2 months?