SA
Shaylin A
1 reviews | Active since Mar 2021
01 Nov 2021, 11:35
SAMSUNG S21 FAULTS
Being a Samsung fan I am quite disheartened at the fact that not only is their service now poor but their products are really declining in quality. I've been a Samsung flagship owner for a good 10 years , currently holding the s21. However it seems to constantly freeze!! Upon contacting Samsung to ask if the warranty covers that , I was told no or an option for them to check it for a week leaving me without a phone. I think the service is really down and I'm greatly disappointed
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Samsung South Africa's replyOfficial
01 Nov 2021, 11:48Good day Shaylin ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
Samsung South Africa's reply01 Nov 2021, 11:48
Official
Good day Shaylin ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM