AP
Andy P
1 reviews | Active since Apr 2021
12 Apr 2021, 10:17
Samsung S21 dishonest deal
Samsung s21 earphones not delivered 2 months later. . Samsung promised delivery within 7 to 14 days. It's over 2 months later and between their lies about having a back log and there shop staff saying this is usual service from Samsung and that many clients have had to go to Samsung headoffice to fight for and collect their pods. Disgraceful service.....ref ***T1D19
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Replies (5)
Samsung South Africa's replyOfficial
12 Apr 2021, 10:19Good Morning Andy,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
Samsung South Africa's reply12 Apr 2021, 10:19
Official
Good Morning Andy,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
AP
Andy P's updateReviewer Update
20 May 2021, 11:21Samsung once again continues with their dishonest service.
They promised 7 to 14 day delivery of my samsung pods..in the middle of February. They then promised again in March and April. Always 7 days delivery but nothing happens. The customer service manager does no follow ups...very dishonest company...ref***. I'm sur They will again promise 7 days by tomorrow...
They promised 7 to 14 day delivery of my samsung pods..in the middle of February. They then promised again in March and April. Always 7 days delivery but nothing happens. The customer service manager does no follow ups...very dishonest company...ref***. I'm sur They will again promise 7 days by tomorrow...
AP
Andy P's update20 May 2021, 11:21
Reviewer Update
Samsung once again continues with their dishonest service.
They promised 7 to 14 day delivery of my samsung pods..in the middle of February. They then promised again in March and April. Always 7 days delivery but nothing happens. The customer service manager does no follow ups...very dishonest company...ref***. I'm sur They will again promise 7 days by tomorrow...
They promised 7 to 14 day delivery of my samsung pods..in the middle of February. They then promised again in March and April. Always 7 days delivery but nothing happens. The customer service manager does no follow ups...very dishonest company...ref***. I'm sur They will again promise 7 days by tomorrow...
AP
Andy P's updateReviewer Update
20 May 2021, 11:24Samsung 7 to 14 day promise of delivery now on almost 14 weeks..
AP
Andy P's update20 May 2021, 11:24
Reviewer Update
Samsung 7 to 14 day promise of delivery now on almost 14 weeks..
AP
Andy P's updateReviewer Update
20 May 2021, 11:31If anyone from samsung can let me know if this is standard practice at samsung...Does the customer service manager feel that they are dealing with my complaint to the best of their ability and that consistently promising 7 days delivery and now sitting at almost 100 days without follow up is possibly considered well below standard by most reputable companies.
AP
Andy P's update20 May 2021, 11:31
Reviewer Update
If anyone from samsung can let me know if this is standard practice at samsung...Does the customer service manager feel that they are dealing with my complaint to the best of their ability and that consistently promising 7 days delivery and now sitting at almost 100 days without follow up is possibly considered well below standard by most reputable companies.
AP
Andy P's updateReviewer Update
23 Nov 2021, 22:34Samsung still has not honored their deal. Now in November. This complaint was logged in February with them. Really dishonest company.
AP
Andy P's update23 Nov 2021, 22:34
Reviewer Update
Samsung still has not honored their deal. Now in November. This complaint was logged in February with them. Really dishonest company.