MS
Martin S
1 reviews | Active since Jun 2019
30 Apr 2021, 00:43
Samsung S21+ buds delivery FAIL
I bought a Samsung S21+ on the 9th of March and on the same day claimed for my Galaxy buds and smart tag. My confirmation claimed delivery would take place 7 to 14 working days. Its now been close to 2 full months that I've been waiting without any sort of communication to explain the delay. Care to sum it up for me Samsung? Is this some sort of ****? Thanks
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Replies (2)
Samsung South Africa's replyOfficial
30 Apr 2021, 08:34Good morning Martin,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^LP
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^LP
Samsung South Africa's reply30 Apr 2021, 08:34
Official
Good morning Martin,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^LP
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^LP
MS
Martin S's updateReviewer Update
08 Jun 2021, 10:06Hey Samsung.
I've worked with your team ever since I've been contacted after my review.
My last call from your agents was on 5 May.
I was promised my package is on the way and will be in my hands within 14 working days.
Its been well over a month now. Its safe to say your service is pathetic
I've worked with your team ever since I've been contacted after my review.
My last call from your agents was on 5 May.
I was promised my package is on the way and will be in my hands within 14 working days.
Its been well over a month now. Its safe to say your service is pathetic
MS
Martin S's update08 Jun 2021, 10:06
Reviewer Update
Hey Samsung.
I've worked with your team ever since I've been contacted after my review.
My last call from your agents was on 5 May.
I was promised my package is on the way and will be in my hands within 14 working days.
Its been well over a month now. Its safe to say your service is pathetic
I've worked with your team ever since I've been contacted after my review.
My last call from your agents was on 5 May.
I was promised my package is on the way and will be in my hands within 14 working days.
Its been well over a month now. Its safe to say your service is pathetic