SH
Susan H
1 reviews | Active since Nov 2009
28 May 2023, 21:43
SAMSUNG - S21+ BAD PRODUCT FOR THE PRICE
STAY AWAY FROM SAMSUNG - - - TOO EXPENSIVE FOR A PRODUCT THAT IS NOT WORKING - - - - Bought a Samsung S21+ - still under warranty - this phone is shutting down, starting again, shutting down and starting again. was 3 times at Samsung's repair station to repair - and still going on like this - - - this is definitely NOT the price worth. Previously SAMSUNG requested me every time to take it for repairs - - - every time I AM sitting with a phone that is NOT working. Inconvenience, time and money out of MY pocket and still NOT resolved.
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Replies (2)
Samsung South Africa's replyOfficial
29 May 2023, 08:01Good day Susan
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
Samsung South Africa's reply29 May 2023, 08:01
Official
Good day Susan
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
Samsung South Africa's replyOfficial
29 May 2023, 12:12Good day Susan
Thank you for posting your comment
Your concerns have been duly noted
We have addressed your concerns in the order they were raised, and our Voice of Customer Advisor we'll be in contact with you.
Thank you for your patience and understanding.
Kind Regards,
SamsungZA
NM
Thank you for posting your comment
Your concerns have been duly noted
We have addressed your concerns in the order they were raised, and our Voice of Customer Advisor we'll be in contact with you.
Thank you for your patience and understanding.
Kind Regards,
SamsungZA
NM
Samsung South Africa's reply29 May 2023, 12:12
Official
Good day Susan
Thank you for posting your comment
Your concerns have been duly noted
We have addressed your concerns in the order they were raised, and our Voice of Customer Advisor we'll be in contact with you.
Thank you for your patience and understanding.
Kind Regards,
SamsungZA
NM
Thank you for posting your comment
Your concerns have been duly noted
We have addressed your concerns in the order they were raised, and our Voice of Customer Advisor we'll be in contact with you.
Thank you for your patience and understanding.
Kind Regards,
SamsungZA
NM