wF
wynona F
1 reviews | Active since May 2018
01 Mar 2021, 19:28
Samsung S21, awaiting delivery for buds & smart tag for over a month
My first time buying A Samsung phone and definitely my last!! I bought the Samsung S21 on the 24th January and to date Im still awaiting delivery for my Buds and Smart Tag. Made several calls to their Call centre, long hold time & just promises that they will get back to you with feedback. The phone also keep cutting out during calls, i regret buying this phone, shouldve stayed with Apple & Huawei.
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Replies (2)
Samsung South Africa's replyOfficial
02 Mar 2021, 08:06Good morning Glenda,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
SS
Samsung South Africa's reply02 Mar 2021, 08:06
Official
Good morning Glenda,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
SS
Samsung South Africa's replyOfficial
02 Mar 2021, 10:53The issue has been logged with our Voice of Customer Advisor under the reference number : ***, they will investigate and be in contact with you.^ NM
Samsung South Africa's reply02 Mar 2021, 10:53
Official
The issue has been logged with our Voice of Customer Advisor under the reference number : ***, they will investigate and be in contact with you.^ NM