SAMSUNG S20 ULTRA PRE-ORDER BUDS+

I pre-ordered the Samsung S20 Ultra on 3rd March. Submitted my claim and was informed that it was successfully processed shortly thereafter.

On 6 April I received the below text message. Hi Rohann. Due to the lockdown, we wont be able to deliver your Galaxy Buds+ right away. Our courier will resume deliveries as soon as lockdown is lifted. Need help? ***. Stay Safe. The Samsung team Reply STOP to opt out

On 21 April I received an email stating that my Proof of purchase wasn't valid and I had to resubmit it.

On the 23rd I received a response regarding my re-submission: Good day Rohann

Apologies for the inconvenience caused, I have confirmed with the relevant authorities your claim is valid.

Deliveries will only take place as soon as the COVID-19 lockdown has been lifted.

Kind Regards, Innocentia

I saw on the 1st on June on the Samsung Facebook page that someone queried when the deliveries are to be done and it was stated that they will commence 1st June 2020 and will take approximately 2 to 4 weeks to be completed.

I've attempted on numerous occasions to use the "live chat" feature on the Samsung Members app and majority of the time no consultants are available to assist. On the rare occasions that I managed to get one online I would get the same story over and over. Deliveries started 1st June and will take approximately 2 to 4 weeks to complete.

I was instructed on the 25th June to send an email to *** to follow-up regarding this and by Monday 29 June 2020 no reply was received. I managed to get hold of a consultant on the Members app who informed me that I should email to the *** email address. At this point I have not received any response from any of those emails I have sent.

I pre-ordered the Samsung S20 Ultra on the basis of the fact that I will be receiving the buds+ as the pre-order incentive and to be honest it feels like a waste of time and money at this point