Samsung S20 Ultra free earbuds were never received (6 months later)

Morning. I bought my Samsung Galaxy S20 Ultra from Vodacom in March. I received it on 7 March then proceeded to put in my claim for the ear buds that was advertised. First your team refused to accept my claim. When they did (after a few months of waiting and emailing) covid happened. I asked them when they would ship it but they said they can't until lockdown gets lifted. At that point we were on lockdown level 3 and deliveries were allowed so I didn't believe them. I emailed them a couple more times to follow up but I'm being ignore. It has almost been 6 months since I put in the claim and I STILL HAVEN'T RECEIVED MY EARBUDS!!!!! You clearly **** about the deal and I doubt I will receive my ear buds. If someone from Samsung reads this and reaches out to help me - please. I want the earbuds already plus something additional to make up for the 6 months I had to wait.